5/25/2023 0 Comments Free caller id![]() When the outbound caller ID is set to a toll-free number, only the number will be displayed. Toll-free numbers are not supported and cannot be used for outbound Caller ID names.When the Outbound Caller ID is set to Blocked, the call recipient will see UNKNOWN or ANONYMOUS as the Caller ID/Caller Name.CNAM support for all numbers is contingent upon the called party’s provider supporting this service (wireless, wireline, or VoIP).If the receiving party is a mobile number whose carrier does not support CNAM, only the number will be displayed. CNAM support for mobile numbers depends on the mobile carrier.Dialpad does not have any control over this. Due to the frequency of carrier CNAM Dips, one User may state that some customers see the correct name while another customer may not.Caller ID Name LimitationsĮven though your Caller ID name change was successful, there are some known curve-balls that are outside of our control. When choosing your name, be mindful that it will display in all capitals. No Toll-Free numbers (they are not supported by CNAM).The display text must be no more than 15 characters (including spaces).While we respect your creativity, there are some parameters that your display name needs to follow: Your CSV file must include the following: If you submit a request that includes restricted verbiage, you will receive an error message. Fill out the CSV template (you’ll need the phone number and desired display text)ĬSV uploads are validated against the restricted words and swearwords lists - this prevents updates using profanities or even other companies’ names.Select My Company to access your Company Settings.Only applicable to T-mobile Users - no other providers at this time.įirst, navigate to your Admin Settings at. ![]() Only local Canadian (CA) and American (USA) numbers are supported at this time.Company Admins on Dialpad Ai Voice, Ai Sales and Contact Center plans can change their team's Caller ID displays.
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